Cookie Policy

Why we use cookies

The cookies we use help us in the following ways:

• Make our website work correctly
• Remember your settings during and between visits so you don't have to re-enter information
• Improve the speed and security of our website
• Set up web pages so you can share them on social networks like Facebook and Twitter
• Personalise our site for you so you can find what you need faster
• Improve our website for you
• Improve our marketing so you see messages that are relevant to you

The cookies on our website don't:

• Collect any information that someone could use to identify you
• Collect any sensitive information
• Pass information to third parties that someone could use to identify you to third parties

Controlling your personal information

You may choose to restrict the collection and use of your personal information in the following ways:

If you have previously agreed to us using your personal information for marketing purposes such as the receiving of regular emails, you may opt-out at any time by writing to or emailing us via the Contact page on the website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties that may be relevant to your indicated needs. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information then please write to us. If you believe any of the information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the address on the Contact page of the website. We will change any information found to be incorrect.

About the cookies we use

You can find information below about all of the cookies we use and the reasons we use them. 

1. Strictly necessary cookies

Strictly necessary cookies are essential to keep our website secure and working as it should. For instance, these cookies:

• Make our tariff and product sign-up processes work properly
• Tell us if you're logged into your account or not
• Remember if you've accepted things like our website services' terms and conditions, so you don't have to tell us again
• If you disable these cookies, it's likely you'll have some issues using the site, for example not being able to log in to your online account. 

2. Functionality cookies

Functionality cookies remember the choices you've made before so we can make sure our website looks and works the way you like. For example, these cookies can:

• Remember your preferences such as colours, text size and layout
• Remember your search settings
• Show you content that is relevant to you
• Remember if we've already asked you certain questions (for instance, if you previously declined to take a survey)

If you disable these cookies you'll still be able to use the site but may see content that is less relevant to you. You may also have to repeat actions you've previously made, for example, confirming you agree to our use of cookies.

3. Social sharing cookies

On our site and blog we utilise sharing buttons for services including, but not limited to: Twitter, Facebook and Google+. These allow you to share pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social sharing providers and their databases and servers. These sites may also monitor your usage of these buttons, through the use of external tracking codes that are required to run the buttons on this website.

4. Email codes

When you opt in to receive our newsletters, then this may include tracking codes that help us understand who, as well as how many people have opened or clicked on each email. This data helps us create better emails in the future, and provide you with a better service. This data is stored on the servers of our email partners and covered under their security measures.

5. Links to other websites

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should be aware that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and these sites are not governed by this privacy statement. You should look at the privacy statement that is applicable for the website in question.

6. Links

Hyperlinks on this site may be shortened. The purpose of this is to hide long links for functionality and tracking purposes.

7. Performance cookies

Performance cookies help us collect anonymous information about the customer experience on our website. We can find out the pages that are visited most frequently, and useful information such as whether visitors have come across any errors.

We use some performance cookies to help us improve our website by testing new design ideas, with the aim of making the website easier for you to use.

We may combine performance cookies data with other information, for example the products and services associated with your account, to help us improve and personalise your website experience even more.

We use these services to place performance cookies on your device.

Disabling these cookies limits our ability to develop and improve the website in the future.

8. Advertising cookies

Advertising cookies are widely used in online advertising. They allow us to display our adverts to people who are more likely to be interested in our products and services.

You might notice that after visiting our site you see more adverts for our products on other websites. To do this we use 'remarketing' advertising cookies. All data is entirely anonymised throughout the remarketing process – nobody, including us, can get personal information about you from any of the advertising cookies we use on our website.

By disabling these cookies any advertising you see on other websites won't be related to your visit to this site. You may still see generic adverts from us on other websites.

Where we use cookies

Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is not personalised and is displayed as numbers, meaning it cannot, in any way, be tracked back to an individual. This helps protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy and find useful.

Google Adwords: Using Google Adwords code we are able to help provide a more personalised delivery of advertising that you will receive on other sites through retargeting and also understand your conversion to other forms of ad we place. This allows us to make better use of our paid budget.

Facebook Advertising: We use Facebook Advertising conversion tracking and re-targeting pixels, which allows us to collect or receive information from your website and elsewhere on the internet and use that information to provide measurement services and target advertising.

Microsoft Clarity: We use Microsoft Clarity to improve your browsing experience and understand how you interact with our content, allowing us to optimise our website and provide you with better service.

Changing your cookies settings

If you're happy to let us use cookies when you use our website, you don't need to do anything.

It's OK if you'd rather we didn't use cookies or if you want to delete existing ones on your device. However, you might find parts of our website won't work properly, or might take longer to load.

You can find out how to change your cookie settings and delete cookies on popular browsers at AboutCookies.org.uk.

You can opt out of Google’s use of cookies by visiting Google’s Ads Settings here. 

Policy variation

We reserve the right to alter and change information provided in this document at our own discretion and therefore this document should be regularly referred to for updates and variations.

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